# Naqla Driver App

> Truck drivers work from the road, so their app has to work for them, even offline.

- **Case study by**: [Mohamed Amin](https://aminuix.com)
- **Date**: Dec 29, 2024
- **Tags**: Logistics, Mobile app
- **Role**: UI/UX Designer
- **Timeline**: 5 weeks
- **Team**: 3 designers at Pimula
- **Platform**: Mobile, Arabic
- **View full case**: https://www.behance.net/gallery/215671303/Naqla-Official-Driver-App

![Naqla Driver App: logistics mobile app UI/UX design by Mohamed Amin](https://aminuix.com/api/media/file/naqla-cover-hq-1600x1200.webp)

## The Real Problem

Naqla, Egypt's first trucking platform (since 2016), connects shippers with a network of trusted carriers and handles everything from load pricing and pick-up to delivery, payment and documents. Its drivers juggle jobs, routes and dispatch messages while on the road, and the existing app was getting in their way. This logistics mobile app UI/UX design started from what slowed them down:

- **Managing drivers was cumbersome.** Businesses with several drivers struggled to switch accounts and assign jobs.
- **Weak offline support.** In areas with poor coverage, shipment details and call history disappeared.
- **Hard to trust at first.** New users had little onboarding and no way to look around as a guest.
- **Unreliable locations.** Inaccurate directions frustrated drivers when it mattered most.

![Naqla Driver App logistics mobile app UI/UX design: the real problem](https://aminuix.com/api/media/file/naqla-shot-01-hq.webp)

## Finding the Fix

We ran surveys, interviews and usability tests to find the pain points drivers hit every day, then mapped the full user flow from sign-up to getting paid. Four fixes came out of it:

- **Better onboarding** with clear instructions and a guest mode.
- **Offline access** to the information drivers need on the road.
- **A simpler journey**: easier account switching and job assignment, plus chat and a quick call to the call center.
- **Visible security**: clear reasons for asking for a national ID, and extra protection around it.

![Naqla Driver App logistics mobile app UI/UX design: finding the fix](https://aminuix.com/api/media/file/naqla-shot-02-hq.webp)

## What We Built

A new, modern interface for the next version of the app, designed in Arabic for every driver:

- **Home** shows the driver's state, ongoing trips and available ones at a glance.
- **Driver papers** let drivers register their license, car license and ID safely.
- **Trips** show the car type, pick-up and drop-off times, price and points before accepting.
- **Wallet and cash out** handle daily earnings and send money straight to a bank account.

![Naqla Driver App logistics mobile app UI/UX design: what we built](https://aminuix.com/api/media/file/naqla-shot-03-hq.webp)

## One System for 40+ Screens

I built a design system of buttons, icons and typography (Ge SS Two) on a professional palette with a signature pink and green, and turned the requirements into interactive Figma prototypes that developers could build from, working side by side with the product managers.

![Naqla Driver App logistics mobile app UI/UX design: one system for 40+ screens](https://aminuix.com/api/media/file/naqla-shot-04-hq.webp)

## What Changed

The new version now serves more than 10,000 drivers:

- Task completion rates improved by **35%**.
- Design-to-development handoff time cut by **30%**.
- Development iteration time reduced by **25%**.

![Naqla Driver App logistics mobile app UI/UX design: what changed](https://aminuix.com/api/media/file/naqla-shot-05-hq.webp)

## What I Had to Work With

Five weeks, three designers and more than 40 screens: the deadline was tight, so every decision had to earn its place. Designing for drivers on the road, often with weak signal and a phone in a holder, kept us focused on big targets, clear states and information that survives going offline.

![Naqla Driver App logistics mobile app UI/UX design: what i had to work with](https://aminuix.com/api/media/file/naqla-shot-06-hq.webp)

Next project: [AL Qasr Real Estate](https://aminuix.com/case-study/al-qasr-real-estate)